I have been wanting an new grill; such as the one I purchased, because my old one was cheap and warped. One of the reasons I choose this grill was because it was longer than my old one and fit perfectly on my two electric burners. My main disappointed is the actual raised ridges that are supposed to give me the beautiful crisscross marks on my food for which it fails to do so. This too was a major reason for choosing this grill. I even went so far as to put weight on the steaks, but the first set of grill marks were still barely visible. When I rotated the steaks to get the above mentioned crisscross pattern on them, it failed miserably. I could not see the pattern on the meat even though I knew it was suppose to be there. I was very dissapointed. I checked the grill out and believe the raised portion of the grill is not high enough in order to make the marks. The meat doesn't stand up on the ridges to leave noticable grill marks. Since they are not high enough the meat looks like it was cooked on a flat grill. I had already threw away my paperwork, the box, and the paperwork on the grill itself. So I had to take a hit on this purchase. Very Disappointed, Kathy M.