Very, Very Unhappy

I have ordered this product numerous times and been very satisfied.  However, this time the tea bags arrived without the protective packaging/bag pictured above.  The individual tea bags were loosely put into a carboard box.  In order for that to have happenend someone clearly handled each tea bag which is not at all sanitary for a food product.  Did any get dropped on the floor?  That is just one questions that comes to mind about the cleanliness.  Even if having your food product put into a packing box was tolerable, the fact that the box was not a tight seal allowed the tea to become exposed to air and reduced the freshness of the tea.  In the past, when I opened the bag the aroma of the tea was strong and clearly fresh.  This time I could not even smell the tea at all, just cardboard.  I was very unhappy and immediately ordered it again, telling the CS person that I wanted the protective sealed bag that the product is supposed to come in and the way it is advertised.  She was also very surprised and placed a new order.  The tea arrived again without packaging and loose tea bags in a cardboard box.  I will not order products from your company again unless this problem is resolved.  I want clean, sealed, protective packaging for a food product.  And by the way, that is how it is advertised in the picture! 

Make the Starbuck's "shaken iced tea" at home, when you want. This is the same product they use. I found it best to pour 1 quart boiling water over one bag, wait 5 minutes. Then, squeeze the bag gently, and add one more quart of cold water to the pitcher or container. Then for a glass use 50% concentrate and 50% water!

Excellent!

I love the Tazo "black" ice tea pouches, and this is the ONLY place where you can buy the "TAZO BLACK ICE TEA" bags, besides Starbucks. I love the fact that 1 bag makes a gallon. And since some of my friends like it extra strong, I use one bag for 2 quarts, and then it takes up less room in my fridge, and then we add water, for those who like it less strong.

Just like Starbuck's

If you like Starbuck's Black Iced Tea, but do not want to pay $2.00 for it, this item is for you. This is the exact blend that they use.

The BEST Iced Tea!

This is the best iced tea I've ever had! It's exactly the tea you get in Starbucks. I emailed Tazo to ask where to buy it and they actually wrote me back! I love this stuff and HIGHLY recommend it.