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Cooking.com partners with Borderfree to allow you to see your total landed price including all duties, taxes, shipping and handling charges in Canadian dollars before you place your order. Here is some additional information for our valued Canadian buyers:
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How do you ship to Canada?
Who can ship to Canada?
Can I ship to a P.O. Box in Canada?
Are all items available for shipping to Canada?
How much duty and excise tax do you charge on Canadian orders?
How much sales tax will I be charged on my orders?
What are your shipping and handling charges for Canadian orders?
What are my shipping options to Canada?
Is a signature required for delivery?
When will I be billed?
What forms of payment do you accept?
Can I redeem Gift Certificates?
Can I have my item(s) gift wrapped?
What exchange rate is applied to my orders?
What is the return policy for Canadian orders?
How do you ship to Canada?
Cooking.com fulfills online Canadian orders through our partner, Borderfree. Simply add items to your order and click on "Canadian Check Out" to complete your order. You will see your total landed price including all duties, taxes, shipping and handling charges in Canadian dollars before you place your order (displayed on the Review your Order page of our Shopping Cart). You will pay Borderfree the total amount for your order in Canadian dollars (which means that they will bill your credit card) and we will ensure that products get right to your door. If you have any questions about Canadian orders, call Call Cooking.com Customer Service at (800) 663-8810 or email us at canadaorders@cooking.com.
Who can ship to Canada?
Currently, we are only able to ship orders to Canada if BOTH the Bill To AND Ship To addresses are in Canada. We hope to soon be able to offer all of our customers the ability to ship to Canada so please check back with us often.
*NOTE: Canadians that wish to ship merchandise to regions serviced by Cooking.com other than Canada may do so. However, please be aware that these orders will be billed in US dollars.
Can I ship to a P.O. Box in Canada?
No, unfortunately, we are not able to support either Bill To: or Ship To: addresses that are P.O. Boxes at this time.
Are all items available for shipping to Canada?
No. While most items are available for shipping to Canada, select items including but not limited to food, items shipped directly from our suppliers, items provided by our Merchant Partners, and select items governed by Canadian import regulations are not available for shipping into Canada. back to top
How much duty and excise tax do you charge on Canadian orders?
Determining your duty rates and excise tax depends on many factors (Product, Country in which the product was manufactured, etc.). To know the exact duty charges before you buy, simply add items to your order and check out. You will see the exact duty charges and taxes prior to submitting the order. back to top
How much sales tax will I be charged on my order?
The tax rate applied depends on your ship-to destination. Please refer to the following chart to determine the relevant rate for you.
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Province of Delivery
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GST
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PST
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HST
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Alberta
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5%
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BC
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5%
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Manitoba
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5%
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New Brunswick
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13%
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Newfoundland & Labrador
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13%
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Northwest Territories
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5%
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Nova Scotia
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13%
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Nunavut
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5%
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Ontario
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5%
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8%
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Prince Edward Island
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5%
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Quebec
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5%
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Saskatchewan
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5%
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Yukon Territory
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5%
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- Provincial sales tax (PST) is only charged on orders when a package is shipped to an Ontario address. This is due to an agreement between the Federal and Provincial Governments regarding the collection of PST on goods that enter Canada through an Ontario border. Currently, Borderfree imports at the Ontario border.
- Orders are subject to Harmonized sales tax (HST) if the delivery is to a Province that has instituted a combined Provincial and Federal sales tax (GST).
- GST is applied to all aspects of an order whereas PST is not applied to shipping & handling.
What are your shipping and handling charges for Canadian orders?
Shipping and handling charges depend on the size and weight of your package and your ship-to destination. To know the exact shipping and handling charges before you buy, simply add items to your order and check out. We will tell you the exact charges for your desired items before you actually place an order. back to top
What are my shipping options to Canada?
You can choose between 3 shipping options in "Canadian Check Out":
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Shipping Method
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When in-stock items will arrive
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Standard
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9 - 13 business days (Monday through Friday, excludes weekends and holidays)
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Expedited
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6 - 8 business days (Monday through Friday, excludes weekends and holidays)
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Express
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3 - 5 business days (Monday through Friday, excludes weekends and holidays)
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Is a signature required for delivery?
Yes, all packages shipped to Canadian addresses must be signed for.
When will I be billed?
Your credit card will be billed by our partner, Borderfree once your order clears the Canadian border. back to top
What forms of payment do you accept?
Currently, we only accept Visa, Mastercard and American Express for orders shipping to Canada.
Can I redeem Gift Certificates?
No, unfortunately, redemption of gift certificates is not available for orders shipping to Canada at this time.
Can I have my item(s) gift wrapped?
No, because items may be required to be inspected by customs prior to crossing the border, we are unable to offer gift wrapping service for orders that are shipping to Canada at this time.
What exchange rate is applied to my orders?
Real-time exchange rates are applied to your orders. The rate charged to you is a guaranteed amount - this will not change once you accept an order. To know the exact price before you buy, simply add items to your cart and click the "Convert to CAN$" button. You will see the exact price for your order in Canadian dollars before you actually place the order.
What is the return policy for Canadian orders?
OUR GUARANTEE: Cooking.com unconditionally guarantees all merchandise. If you are not completely satisfied with your purchase, you may return it within 90 days for a full refund of the purchase price. back to top
Returns
You can return any item purchased on our Web site by mail only. You will be credited for the product value and any related duties and taxes, less return handling fees for customs and brokerage if applicable.
Exchanges
Our return center cannot process exchanges. If you have found another item that you would prefer over one you have already received, we ask that you place a separate order for the new item and that you return the unwanted item. Once the returned item has been received at our warehouse, a credit will be issued to your account. Please see instructions below for how to return a package.
What do I do if my order is incomplete, incorrect or damaged?
Cooking.com is committed to providing excellent customer support. If your order is incomplete, incorrect or damaged, please Contact Us via email or call us toll-free at (800) 663-8810. Our Customer Service hours are Monday-Friday 7 a.m. - 5 p.m. PST, Saturday 8:30 a.m. - 4:30 p.m. PST, and closed Sunday.
Returns Instructions
1. Please call Customer Service at (800) 663-8810 or email us at returns@cooking.com, indicating your Cooking.com order number, a description of the item you wish to return and the reason for return.
2. Based on the items being returned, we will communicate to you the exact value of your credit for the item(s) being returned. You will be credited for the product value and any related duties and taxes, less return handling fees for customs and brokerage, if applicable.
3. Customer Service will communicate to you the mailing address for our Canadian returns facility and a Return Merchandise Authorization (RMA) number.
4. Clearly identify our Canadian returns facility address as the destination on the package labelling and clearly identify the Return Merchandise Authorization (RMA) number on the outside of the package. When returning merchandise to Cooking.com, carefully wrap the items and return them to the Canadian address provided with shipping charges prepaid. C.O.D. returns can not be accepted and will be refused.
5. Please fill out the Reason for Return Service section (as shown below) on the reverse side of your original packing slip.
Product Description
Quantity
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Comments
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Daytime
Phone
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Reason
Code*
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RMA
Number
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*Return reason codes: a) arrived damaged, b) arrived defective, c) incorrect item, d) wrong size, e) changed my mind, f) other (explain).
6. Put the returnable item(s) and a copy of the original Packing Slip (with the Reason for Return Service section completed) in the original shipment packaging. Please include all product-packing materials.
7. Present the package to any carrier, take the package to any post office counter or drop the package at any authorized carrier outlet to have your return shipped to the Canadian address provided. You may wish to insure your package for the full replacement value with your chosen carrier.
8. Once received at our returns facility, your package will be forwarded to us in the U.S. and we will credit your return once the package has been received and processed in the U.S., typically within 14 to 30 business days after the package is sent.
9. Credit card companies vary in the time it takes for a "credit" to appear on your monthly statement. Please allow one to two billing cycles for the refund to appear on your statement.
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