1. How
do I check on the status of my order? Option 1 - Shipping Status Email
You will receive a shipping confirmation email, complete with a link to check the
status, when your order has been shipped from our warehouse. Simply click on the
provided link. Please contact the appropriate
Merchant Partner to check the status of items purchased from our Merchant
Partners. Use option #2 below to locate the Merchant Partner’s customer service
contact information.
Login to My Cooking and click on Order Status/Tracking.
Option 4 - Contact Cooking.com Customer Service
Email us using our Order Inquiries
Form and tell us you would like to check the status of your order. We will
make every effort to respond with the status of your order within one business day.
2. How and when are confirmations sent out?
Cooking.com order confirmations are sent to you automatically via e-mail. You will
receive your order confirmation within 24 hours of placing your order. If you have
not received your order confirmation within 24 hours of your order, please contact
us using our Order Inquiries Form
or
call us toll-free.
To order by phone or to contact Customer Service: 1-800-663-8810
For callers outside the US and Canada, please call 310-664-1275. Our Customer Service hours are Monday-Friday 7 a.m. - 5 p.m. PT, Saturday 8:30 a.m. - 4:30 p.m. PT.
We will make every effort to respond within one business day.
Shipping Confirmations are automatically sent via e-mail once your order has been
picked up from our warehouse by the carrier.
3. What kind of payment do you accept?
Cooking.com accepts Visa, Mastercard, American Express, Discover card, JCB, BillMeLater
and Check/Money Orders. Check/Money Order amount should Include; Item Total, applicable
Sales Tax (CA and OH shipments only), and Shipping Charges. Send Check or Money
Order to:
Cooking.com
Attn: Customer Service
4086 Del Rey Avenue
Marina Del Rey, CA 90292
Check/Money Orders cannot be accepted for Canadian Shipments. Cooking.com does not
accept purchase orders.
Please refer to our Secure Ordering Policy
for information on secure credit card transactions. If you still have questions
about Ordering and Payment options, please Contact
Us via email.
4. How can I give someone gifts from Cooking.com?
Cooking.com shoppers can ship gifts directly to friends and loved ones! During the
Checkout process, simply indicate where you'd like your items sent. Cooking.com
offers a gift wrapping option for $4.95 per item. When you choose to gift wrap an
item in your shipment, Cooking.com offers one complimentary gift card per shipment.
Please note: Unfortunately, gift wrap and gift messaging is not available for oversized
items, some items shipped directly from our suppliers, and items purchased from
our Merchant Partners. See the product
pages for details about particular items. Visit our Gift Center
for exciting gift ideas.
5. Does Cooking.com charge sales tax?
Sales tax is charged only on Cooking.com orders sent within the state of California
and Ohio. California and Ohio state law requires a sales tax on the full amount
of the order. Sales of food items are not subject to sales tax.
Click here for more information about sales tax on items purchased from
our Merchant Partners.
6. Can I place an order for an item that is temporarily out of
stock?
We currently do not have a backorder system in place at Cooking.com; however, when
a product is out of stock you may click on the "Email me when back in stock"
link and we will alert you when your selected product is in stock. If you do not
see the "Email me when back in stock" link, then this feature is not available
for this item.
7. What if I’m having problems placing an online
order?
We apologize that you are experiencing difficulty ordering. To help resolve this
problem, please Contact Us. Please be sure
to include any error messages you may be experiencing.
8. What if my shipment is damaged, incorrect, or incomplete?
Cooking.com is committed to providing excellent customer support. If your order
is incomplete, incorrect or damaged, please email us using our
Order Inquiries Form. You may also
call us toll-free.
To order by phone or to contact Customer Service: 1-800-663-8810
For callers outside the US and Canada, please call 310-664-1275. Our Customer Service hours are Monday-Friday 7 a.m. - 5 p.m. PT, Saturday 8:30 a.m. - 4:30 p.m. PT.
For incomplete, incorrect or damaged items purchased from our
Merchant Partners, please contact the appropriate
Merchant Partner’s customer service.
If you have any additional questions about an order, please send us an email using
our Order Inquiries Form
and we will try to respond within one business day.
