1. What
do I do if I get an error message?
If you are receiving an error message as you are trying to check out, please read
the error message to see whether or not you have succeeded in purchasing the item.
If you are unable to resolve the problem, please Contact Us
via email. To allow us to help you more quickly, please include the type of browser
and operating system you are using and the error message that you received.
You may also
call us toll-free.
To order by phone or to contact Customer Service: 1-800-663-8810
For callers outside the US and Canada, please call 310-664-1275. Our Customer Service hours are Monday-Friday 7 a.m. - 5 p.m. PT, Saturday 8:30 a.m. - 4:30 p.m. PT.
2. What can I do if I'm having trouble printing?
If you are having trouble printing a recipe, you may want to use the printer-friendly
version. If you are having other printing problems, Contact Us
via email. To allow us to help you more quickly, please include the type of printer,
browser, and operating system you are using. We will do our best to get back to
you within 24 hours.
3. What is a cookie, and what does it do to my computer?
Cooking.com uses a feature of your Internet Web browser called a cookie to assign
an identification code to your computer. Cookies are files that your Web browser
places on your computer’s hard drive. We only use cookies to keep track of
items you put into your shopping cart, to tell us whether you have visited Cooking.com
previously, and to help us determine whether you came to Cooking.com from a particular
Internet link or banner advertisement.
We do not and cannot use cookies to retrieve personal information about you from
your computer unless such information was knowingly and willingly provided by you.
Cookies do not provide us with access to any credit card information.
