When you shop with us, we want
you to be completely satisfied. If for any reason you are not satisfied with your
purchase, you may return it for a replacement or refund of the purchase price. Any
gift item shipped to you from Cooking.com may be returned for a merchandise credit
that can be used on a future Cooking.com order. Refund checks are not available
for gift returns. Shipping is non-refundable. Returns older than 60 days will be
issued merchandise credit.
For the policy and instructions on returning or exchanging items purchased from
our Merchant Partners, please click here.
How do I return a package?
For your convenience, the Return Form
includes a Return Label that you may use when shipping the package back to us. Simply
attach the label to the outside of your package and send the package via DHL or
insured parcel post. Please first remove the old label from the packaging or make
sure that the returns label covers the old one.
If you no longer have your Return Form
and cannot print a new one, please
Contact Us via email or call us toll free at (800) 663-8810. For callers
outside the US and Canada, please call (310) 450-3270. Our Customer Service hours
are Monday-Friday 7 a.m. - 5 p.m. PT, Saturday 8:30 a.m. - 4:30 p.m. PT.
Return your package to:
Cooking.com Returns
4422 E. Airport Dr. Ste. C
Ontario, CA 91761-7860
What do I do if my order is
incomplete, incorrect or damaged?
If you order is incomplete, incorrect, or damaged, please
Contact Us via email or call us toll free at (800) 663-8810. For callers
outside the US and Canada, please call (310) 450-3270. Our Customer Service hours
are Monday-Friday 7 a.m. - 5 p.m. PT, Saturday 8:30 a.m. - 4:30 p.m. PT.
How do I exchange an item?
Our return center is currently unable to process exchanges. If you have found another
item that you would prefer over one you have already received, please return the
item you received according to the instructions above and place a new order for
the desired item. If the return is less than 60 days old and you wish to receive
a merchandise credit to use on the new order instead of a refund, please select
action code C on the return form and provide an email address to receive the merchandise
credit. Returns older than 60 days will automatically be issued a merchandise credit
(electronic gift certificate).
