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At Cooking.com, we strive to bring you the very best assortment of kitchenware and kitchenware related products.
To this end, we have partnered with premier kitchenware Merchants to offer their products on our website, all for the purpose of providing shoppers with one convenient place to shop online.
Cooking.com is responsible for processing your order and charging your credit card, and our Merchant Partners are responsible for fulfilling, shipping, processing your return, and customer service.
For detailed information about a specific Merchant Partner's Policies, please click the associated Merchant’s link below.
General Information About Ordering From Our Merchant Partners
1. Shipping Rates
Cooking.com Merchant Partner shipping rates, methods, and terms are set by the individual merchant, not by Cooking.com. This information will be presented during the Checkout process. For more information about a specific Merchant Partner, please click on the associated Merchant Partner's link above.
2. Sales Tax Information
Cooking.com applies the state sales tax rules for each Merchant Partner based on the state in which they reside. For more information about whether or not sales tax applies to an order from a specific Merchant Partner, please click on the associated Merchant Partner's link above.
3. Returns and Exchanges
Cooking.com cannot accept returns for items purchased from our Merchant Partners. Each Cooking.com Merchant Partner has their own Return Policy. For more information about a specific Merchant Partner, please click on the associated Merchant Partner's link above.
4. Order Cancellations and Changes
Cooking.com cannot cancel an order once it has been transmitted to our Merchant Partner(s). Merchant Partners are responsible for order handling, shipping, processing returns, and customer service.
If you wish to cancel an order, please click on the associated Merchant Partner's link above to locate their contact information.
It is not possible to change the contents of an order, or modify the shipping or payment method once it has been submitted. A separate order will need to be placed.
If there is an error in the delivery address that will interfere with the delivery of your package, you will need to contact the Merchant Partner to make the necessary arrangements. Please click on the associated Merchant Partner's link above to locate their contact information.
If you wish to check the status or track an order from one of our Merchant Partners, please click on the associated Merchant Partner's link above to locate their contact information.
5. Refunds
Cooking.com cannot create a refund for a Merchant Partner order. You will need to contact the Merchant Partner to make arrangements for any refund. Please click on the associated Merchant Partner's link above to locate their contact information.
6. Customer Service
Merchant Partners are responsible for order handling, shipping, processing returns, and customer service. Please click on the associated Merchant Partner's link above to locate their contact information.
7. Pricing
At Cooking.com, we strive to bring you the very best assortment of kitchenware and kitchenware related products. To this end, we have partnered with premier kitchenware Merchants to offer their products on our website, all for the purpose of providing shoppers with one convenient place to shop online. Cooking.com is responsible for processing your order and charging your credit card, and our Merchant Partner is responsible for pricing, fulfilling, shipping, processing your return, and customer service. For detailed information about a specific Merchant Partner's Policies, please click the associated Merchant’s link above.
8. Special Offers, Coupons and Promotions
Cooking.com special offers, coupons and promotions only apply to items provided and shipped by Cooking.com, and do not apply towards the purchase of Merchant Partner items unless explicitly included as stated on the Cooking.com website.
9.Cooking.com Rewards/Shopping Dollars
Cooking.com Shopping Dollars can be earned or redeemed on the purchase of Merchant Partner items. Click here for complete details on the Cooking.com Rewards program.
10. Gift Certificates
Promotional gift certificates and gift certificates obtained via 3rd party sites, including but not limited to GiftCertificates.com, PremierChoiceAward.com(Hallmark), DiscoverCard.com & DinersClub.com, are not redeemable towards the purchase of items from our Merchant Partners.
Gift Certificates issued by the specific Merchant Partner may only be redeemed on the Merchant Partner’s website.
All other gift certificates other than those excluded above may be redeemed towards the purchase of Merchant Partner items when shopping at Cooking.com.
11. Gift Wrapping and Gift Messages
Unfortunately, gift wrap and gift message services are not available for Merchant Partner items.
12. Privacy and Security
Cooking.com respects your privacy. Our Internet site is meant to be a service to you. By visiting Cooking.com, you are accepting the practices described in Cooking.com's Privacy Policy.
In addition, we want you to be aware that Cooking.com will provide our Merchant Partners with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to the Merchant Partner’s Privacy Policy. Please click on the associated Merchant Partner's link above to locate their privacy policy.
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