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Cooking.com's goal is to provide the fastest possible service to its customers. In order to accomplish this goal, orders are automatically processed shortly after they are received. Orders containing items from our Merchant Partner Jessica's Biscuit cannot be cancelled once they have been transmitted to the Merchant Partner. We currently cannot guarantee that we will be able to cancel your order. We recommend that all customers wishing to cancel an order do so within 45 minutes of original order placement during our normal business hours. If your order has not been cancelled within this timeframe, there is a good chance that your order could already be on its way to you.
To cancel your order, please call us toll-free: 1-800-663-8810
For callers outside of the US and Canada, please call (310) 664-1275. Our Customer Service hours are Monday-Friday 6 a.m. - 5 p.m. PST, Saturday 7 a.m. - 3 p.m. PST.
If we were unable to cancel your order, you may return it for a full refund of the purchase price. Shipping charges are not refundable. Simply follow the steps for returning the item located on the back of your package slip or click here to view the instructions online.