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Order Inquiries

  1. How do I check on the status of my order?
  2. How and when are confirmations sent out?
  3. What kind of payment do you accept?
  4. How can I give a Cooking.com gift?
  5. Does Cooking.com charge sales tax?
  6. Can I place an order for an item that is temporarily out of stock?
  7. What if I’m having difficulties placing an online order?
  8. What if my order is damaged, incorrect, or incomplete?

1. How do I check on the status of my order?

Option 1 - Shipping Status Email

You will receive a shipping confirmation email, complete with a link to check the status, when your order has been shipped from our warehouse. Simply click on the provided link. Please contact the appropriate Merchant Partner to check the status of items purchased from our Merchant Partners. Use option #2 below to locate the Merchant Partner’s customer service contact information.

Option 2 - Order Staus Link Click Here

Option 3 - My Cooking Account

Login to My Cooking and click on Order Status/Tracking.

Option 4 - Contact Cooking.com Customer Service

Email us using our Order Inquiries Form and tell us you would like to check the status of your order. We will make every effort to respond with the status of your order within one business day.

2. How and when are confirmations sent out?

Cooking.com order confirmations are sent to you automatically via e-mail. You will receive your order confirmation within 24 hours of placing your order. If you have not received your order confirmation within 24 hours of your order, please contact us using our Order Inquiries Form or call us toll-free.

To order by phone or to contact Customer Service: 1-800-663-8810

For callers outside the US and Canada, please call 310-664-1275. Our Customer Service hours are Monday-Friday 6 a.m. - 5 p.m. PT, Saturday 7 a.m. - 3 p.m. PT. We will make every effort to respond within one business day.

Shipping Confirmations are automatically sent via e-mail once your order has been picked up from our warehouse by the carrier.

3. What kind of payment do you accept?

Cooking.com accepts Visa, Mastercard, American Express, Discover card, JCB, BillMeLater and Check/Money Orders. Check/Money Order amount should Include; Item Total, applicable Sales Tax (CA and OH shipments only), and Shipping Charges. Send Check or Money Order to:

Cooking.com
Attn: Customer Service
4086 Del Rey Avenue
Marina Del Rey, CA 90292

Check/Money Orders cannot be accepted for Canadian Shipments. Cooking.com does not accept purchase orders.

Please refer to our Secure Ordering Policy for information on secure credit card transactions. If you still have questions about Ordering and Payment options, please Contact Us via email.

4. How can I give someone gifts from Cooking.com?

Cooking.com shoppers can ship gifts directly to friends and loved ones! During the Checkout process, simply indicate where you'd like your items sent. Cooking.com offers a gift wrapping option for $4.95 per item. When you choose to gift wrap an item in your shipment, Cooking.com offers one complimentary gift card per shipment.

Please note: Unfortunately, gift wrap and gift messaging is not available for oversized items, some items shipped directly from our suppliers, and items purchased from our Merchant Partners. See the product pages for details about particular items. Visit our Gift Center for exciting gift ideas.

5. Does Cooking.com charge sales tax?

Cooking.com collects sales tax in all U.S. states except the four states that do not charge a sales tax: Delaware, Montana, New Hampshire and Oregon. The appropriate state sales tax will be added to your merchandise total and displayed for your review prior to confirming your order. The amount of sales tax collected for your Cooking.com order is dependent upon a number of factors including: the location the merchandise ships from, the type of item, and the ultimate destination of the shipment. Click here for more information about sales tax. Click here for more information about sales tax on items purchased from our Merchant Partners.

6. Can I place an order for an item that is temporarily out of stock?

We currently do not have a backorder system in place at Cooking.com; however, when a product is out of stock you may click on the "Email me when back in stock" link and we will alert you when your selected product is in stock. If you do not see the "Email me when back in stock" link, then this feature is not available for this item.

7. What if I’m having problems placing an online order?

We apologize that you are experiencing difficulty ordering. To help resolve this problem, please Contact Us. Please be sure to include any error messages you may be experiencing.

8. What if my shipment is damaged, incorrect, or incomplete?

Cooking.com is committed to providing excellent customer support. If your order is incomplete, incorrect or damaged, please email us using our Order Inquiries Form. You may also call us toll-free.

To order by phone or to contact Customer Service: 1-800-663-8810

For callers outside the US and Canada, please call 310-664-1275. Our Customer Service hours are Monday-Friday 6 a.m. - 5 p.m. PT, Saturday 7 a.m. - 3 p.m. PT.

For incomplete, incorrect or damaged items purchased from our Merchant Partners, please contact the appropriate Merchant Partner’s customer service.

If you have any additional questions about an order, please send us an email using our Order Inquiries Form and we will try to respond within one business day.

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