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|When you shop with us, we want you to be completely satisfied. If for any reason you are not satisfied with your purchase, you may return it for a replacement or refund of the purchase price. Any gift item shipped to you from Cooking.com may be returned for a merchandise credit that can be used on a future Cooking.com order. Refund checks are not available for gift returns. Shipping is non-refundable. Returns older than 60 days will be issued merchandise credit. |
For the policy and instructions on returning or exchanging items purchased from our Merchant Partners, please click here.
How do I return a package?
For your convenience, the Return Form includes a Return Label that you may use when shipping the package back to us. Simply attach the label to the outside of your package and send the package via DHL or insured parcel post. Please first remove the old label from the packaging or make sure that the returns label covers the old one.
If you no longer have your Return Form and cannot print a new one, please Contact Us via email or call us toll free at (800) 663-8810. For callers outside the US and Canada, please call (310) 450-3270. Our Customer Service hours are Monday-Friday 6 a.m. - 5 p.m. PT, Saturday 7 a.m. - 3 p.m. PT.
If you order is incomplete, incorrect, or damaged, please Contact Us via email or call us toll free at (800) 663-8810. For callers outside the US and Canada, please call (310) 450-3270. Our Customer Service hours are Monday-Friday 6 a.m. - 5 p.m. PT, Saturday 7 a.m. - 3 p.m. PT.
How do I exchange an item?
Our return center is currently unable to process exchanges. If you have found another item that you would prefer over one you have already received, please return the item you received according to the instructions above and place a new order for the desired item. If the return is less than 60 days old and you wish to receive a merchandise credit to use on the new order instead of a refund, please select action code C on the return form and provide an email address to receive the merchandise credit. Returns older than 60 days will automatically be issued a merchandise credit (electronic gift certificate).